Returns Policy

Returns or refunds?

We do not provide refunds or returns on all items unless items are damaged or if there is a size discrepancy with your order size and the size you received.

 

Damaged items:

 

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within 7 days.

 

 

Wrong size:

 

If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.

 

If you’d like a different size, get in touch with us at customerservice@urbanarmarium.com and we’ll let you know what your next steps are.

 

Any other issues or questions please email us at customerservice@urbanarmarium.com